Smart
Troubleshooting

Provide fully automated self- service support based on your technical documentation and ERP data.

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Smart Troubleshooting





Provide fully automated self- service support based on your technical documentation and ERP data.

Helping service technicians with a personal assistant
-
anywhere and anytime.

Features

Intuitive Troubleshooting

Helping service technicians with a interactive trouble shooting on a support-dialogue basis.

Features

Step by step tutorials

Instructions to solve your problems - easy to understand, visual and convenient.

Features

Integrated Webshop

Replace the damaged parts of the machine or refill the stock.

Features

Integrated support calls

Call the responsible and qualified service support agent in case you have further questions.

Features

Product usage insigths

Understand where and how your products are used and sell your services just in time.

Benefits for both parties: 

Plant operators

Information just in time

Accessible anytime

Easy to follow instructions

Machine Health Card

Minimizing Downtime

Manufacturing companies

Quick and easy setup

Speed up the service process

Upselling potential

Touchpoints for direct customer contact

Data insights on products

Use Cases:

Maintenance

KNOWRON empowers maintenance technicians to quickly diagnose the source of any problems - and leads them through the maintenance process too.

Inspection

Easily maintain electronic documents across all devices and immediately capture user input - KNOWRON makes inspections a breeze.

Installation

No more relying on paper for installation processes - KNOWRON fits instructions and calibration data right in technicians' pockets.

Schedule a demo

Find out how KNOWRON can help you, your clients and your employees. Book a demo at absolutely no cost.

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Team

Arturo Buitrago Méndez
Fabian Pelzl
Tim Westhoff
Ali Kareem Raja